Frequently Asked Questions

What is an Escape Room?

An Escape Room is nothing more than a room that we transferred into a certain theme and after you enter the room, we close the doors. The goal is to find your way out in the amount of time we give you: an hour. To do so, you have to solve puzzles, riddles, look for keys, hints and all other things that will help you to get out. Working together is the most important.

What is the maximum of participants?

Due to safety reasons and because of the experience of the game, we have set the maximum of six players per Escape Room

What is the minimum age?

For Jason’s Curse and the Execution there is a minimum of the age of 16. For The Mystery of Whitechapel and the Hangover there is a minimum of the age of 12. We do want one adult to be present as attendant.

What about accessibility?

Unfortunately our spaces, including the Escape Rooms are not wheelchair friendly. Jason’s Curse and the Execution are also not suited for pregnant women and people who have difficulties with walking.

What are the costs?

We have two types of rates per Escape Room. Monday through Thursday, the following rates apply:

The Mystery of Whitechapel – € 110,-
The Hangover – € 110,-
Jason’s Curse – € 135,-
The Execution – € 135,-
The Competition(12 pers) – €220,-

From Friday through Sunday, the following rates apply:
The Mystery of Whitechapel – € 120,-
The Hangover – € 120,-
Jason’s Curse – € 145,-
The Execution – € 145,-
The Competition(12 pers) – €240,-

Are the Escape Rooms only in Dutch?

No, they are not.

Our Escape Rooms can be played for every nationality who can speak and read English

What are the starting times?

Every even hour a new game round starts. This means that at 10:00h, 12:00h, 14:00h, etcetera, a group can enter an Escape Room.

We ask you to be present 15 minutes before your round starts. This will give us the time to explain the game. The time you make your reservation is the actual start of your game

How can I make a reservation and how can I pay?

Via onze agenda op https://www.escaperoomrijswijk.nl/escaperoom-boeken kun je zelf een boeking aanmaken op een van de vrije tijdssloten. De boeking(en) van de kamer moet gelijk afgerekend worden. Voor eventueel een hapje en drankje kun je op locatie betalen met PIN of contant.

How can I cancel my reservation?

Have you booked an Escape Room with us, but can’t make it due to circumstances? Then you are free to cancel up to 48 hours in advance! For cancellation the following costs apply:
– Cancellation up to 48 hours in advance: €4,50 administration fee per booking
– Cancellation within 48 hours before start: €55 cancellation fee
– When cancelling within 4 hours before the start there will be no refund
Do you want to cancel? Please contact us by phone at 070-7371215

Can i change my booking?

Sure! You can! Should you wish to change your reservation, please contact us by phone at: 070-7371215 or send an email to info@escaperoomrijswijk.nl

There is no charge for a change up to 48 hours before the start! If you wish to change your reservation within 48 hours before the start, a rebooking fee of €35 euro per room will be charged.

Can I park at your place?

Parking with us is just possible! Parking is free in the entire Plaspoelpolder. 
There are plenty of parking spaces in front of the building and in the street. During weekdays, it is sometimes just a matter of finding a spot.

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